I was great in the adjusting room, but horrible with business. CAS helped me go from a scratch start-up practice to completely profitable in just 2 ½ months, which is pretty amazing."
This mini-audio course with free CAU II Training Topics
Sessions begin each February (enrollment deadline January 31)
and August (enrollment deadline July 31)!
C. A. University (Part II)
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Finances and Collections Over the Desk:
The front desk CA is really the captain of the ship! You need to manage collections over the desk, monitor co-pays, deductibles and so much more. You need to be smooth in the flow and follow through to get the job done and stay on top!
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Team Meetings and Team Huddles:
Teamwork is the key! Team training, team huddles and team meetings are such a necessary part of your office. It’s amazing what happens when you and your team commit to take it to the next level.
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Scheduling Techniques and Scripting:
Cluster scheduling, block scheduling, NP scheduling, old patient scheduling, progress evaluation scheduling, controlling the schedule…Learn what to do and say to serve the multitudes.
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“What to Say When…”:
Everyday in your office questions are asked…how you answer will make or break the outcome. Learn “what to say when” to the top questions you repeatedly hear.
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Progress Evaluation and SEMG:
Progress evaluations are necessary and they are the CA’s responsibility to schedule and control. Learn to track, schedule and educate during the progress evaluation. (Using the SEMG)
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10 Steps to Powerful Education:
Practice member education is key to the wellness practice. Learn how to make education interactive and fun for your patients and watch your retention and referrals grow!
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ROF – 2nd part for the CA:
This is the number one problem most chiropractic office’s experience. No one takes responsibility for the NP details like finances, scheduling, education, patient guidelines, etc. To be successful this needs to be done consistently and flawlessly.
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Managing Missed Appointments:
Yes, patients will miss appointments, but are you handling them correctly when they do? Are you’re tracking them properly? Dismissing them accordingly? Do you have a missed appointment policy? This session will give you the tools, ideas and scripting you need to manage the missed appointment.
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Playing My Role in Community Outreach:
What is community outreach? Simply put, this is a strategy that educates and promotes your practice, chiropractic and health and wellness within your community. Learn about the important role you can play in getting the word out in your community!
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Creating the WOW Experience:
We have one (and only one) chance to make a good first impression. Learn the flow of the WOW visit and make a WOW impression the first time and every time thereafter!
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Overcoming Your Fears of Success:
Success is a choice and making the decision to take your CA power to the extreme can make many apprehensive. By choosing to be great you acknowledge the need to step outside your comfort zone. Let us help you face your fears and excel in your chiropractic role and in life!
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Goal Setting & Achieving:
“There is only one excuse for lack of progress and that is lack of action.” Goal setting is your action and your tool to get YOU where you want to go. From your own personal career goals, to the growth goals for your office, learn how to set goals and the strategies to help you achieve them.