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Sessions begin each February (enrollment deadline January 31) and August (enrollment deadline July 31)!
C. A. University (Part II)
Finances and Collections Over the Desk: The front desk CA is really the captain of the ship! You need to manage collections over the desk, monitor co-pays, deductibles and so much more. You need to be smooth in the flow and follow through to get the job done and stay on top!
Team Meetings and Team Huddles: Teamwork is the key! Team training, team huddles and team meetings are such a necessary part of your office. It’s amazing what happens when you and your team commit to take it to the next level.
Scheduling Techniques and Scripting: Cluster scheduling, block scheduling, NP scheduling, old patient scheduling, progress evaluation scheduling, controlling the schedule...Learn what to do and say to serve the multitudes.
“What to Say When”: Everyday in your office questions are asked…how you answer will make or break the outcome. Learn “what to say when” to the top questions you repeatedly hear.
Progress Evaluation and SEMG: Progress evaluations are necessary and they are the CA’s responsibility to schedule and control. Learn to track, schedule and educate during the progress evaluation. (Using the SEMG)
Referrals & Education in the Office: Practice member education is key to the wellness practice. Learn how to make education interactive and fun for your patients and watch your retention and referrals grow!
ROF – 2nd part for the CA: This is the number one problem most chiropractic office’s experience. No one takes responsibility for the NP details like finances, scheduling, education, patient guidelines, etc. To be successful this needs to be done consistently and flawlessly.
Managing Missed Appointments: Yes, patients will miss appointments, but are you handling them correctly when they do? Are you’re tracking them properly? Dismissing them accordingly? Do you have a missed appointment policy? This session will give you the tools, ideas and scripting you need to manage the missed appointment.
New Patient & ROF Preparation Procedures: You must be prepared for your new practice members. Where are the files? What’s in the file? Who sends the thank you? Who puts up the x-rays? Get it together and watch your practice soar!
The WOW NP Greeting: We have one (and only one) chance to make a good first impression. Learn the flow of the WOW visit and make a WOW impression the first time and every time thereafter!
Time Capacity and Office Flow: Every office has its issues with time and keeping the DC and patients on track! Learn the tools and scripting to handle those difficult scenarios. Take charge by learning office and front desk set-up for powerful flow.
Statistics, Goals and Motivation: Ideas to keep your DC and team on track!: Tracking stats doesn’t need to be a daunting task. Find out what stats to track, what goals to set, plus learn the secrets (and fun techniques) to keep your DC and team on track.
Chiro Advance Services...
Taking C.A. POWER to the EXTREME!
» CAU I » CAU II
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